What is Covered?

Consultation Fees

Our fees are in line with the Australian Medial Association guidelines and industry standards.

All consultation fees must be paid on the day of your appointment.
We accept:

  • EFTPOS
  • Credit card (Visa or Mastercard)
  • Cheque

Surgical Fees

We provide a “known gap” for surgical procedures. This means that the majority of the surgeon’s fee will be paid directly by medicare and your private health insurance fund.

The “gap” amount is based on the complexity of your operation and the level of your private health cover. This is the only operative bill you will receive from your treatment at Melbourne Arm Clinic. This is payable prior to your operation.

The Anaesthetist will also charge a “gap” payment for their role in your surgery. This amount is also relevant to the time and complexity of your procedure. This estimate will be advised to you upon booking surgery, although we advise that you contact them directly for clarification of costings once you are aware of your surgery date.

The Surgical Assistant is a doctor required to partake in your operation to assist the surgeon perform your procedure. There is often no gap for this doctor’s service as payment is made directly from your private health insurance fund.

If you do not have health insurance, or your private health fund does not cover these services, then you may be liable for these doctor’s fees. In this case full payment will be required pre-surgery, for which a rebate is claimable from Medicare if you hold a Medicare card. 

Hospital Costs

This is normally confined to any excess you may have with your private health insurance fund.

Workcover/TAC

If you are a Workcover or TAC patient, you must bring your claim number and all other relevant documents to confirm your claim acceptance.

Consultation fees must be paid in full on the day, and we will provide you with a receipt for you to claim reimbursement from Workcover or TAC.

Cancellation Policy

A minimum of 48hrs notice is required to cancel your scheduled appointment

If, for some reason, you need to cancel or postpone an appointment, please give at least 48 hours notice, otherwise you will be charged a non-attendance fee

  • The non-attendance fee is currently $100

Cancellation fees are not covered by Medicare, private health funds or third party payers (eg, Workcover).

  • Please note, no subsequent appointments will be booked until the non-attendance fee is settled
  • Any subsequent appointments will require pre-payment at time of booking

To cancel or postpone your appointment please notify us by calling our central number 1300 276 254. If the office is unattended, please leave a message.

Alternatively you can send us an email to: admin@melbournearmclinic.com

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